Refund & Returns Policy

Last updated: 20 August 2026

At Hi-Snaps, we want you to be happy with your purchase. If there is a problem with your order, we’re here to help. This Refund & Returns Policy explains when you can return a product, request a refund, or contact us about an issue with your order.

This policy does not affect any legal rights you may have under UK consumer law.

1. Change of Mind Returns

For eligible online purchases, you may have the legal right to cancel your order within 14 days of receiving your goods without giving a reason. You may then be required to return the products within the applicable return period.

To be eligible for a change-of-mind return, products should be:

  • Unopened and unused

  • In their original packaging

  • Complete and undamaged

  • Suitable for resale

Because our products are consumable and intended for ingestion, opened or unsealed products may not be eligible for return where the right to cancel is lost for health protection or hygiene reasons.

2. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible.

We may ask you to provide photographs or other information so that we can investigate the issue.

Where a product is faulty or we have made an error with your order, we will work with you to provide an appropriate remedy, which may include a replacement or refund in accordance with your statutory rights.

3. How to Request a Return

To request a return or refund, contact our customer service team with:

Order number:
Full name:
Email address:
Reason for return:
Photographs, where relevant:

Please do not send products back before contacting us and receiving return instructions.

Email: [YOUR SUPPORT EMAIL]

4. Return Shipping

For a change-of-mind return, the customer may be responsible for the cost of returning the product, unless applicable law requires otherwise.

Where a product is faulty, damaged, incorrect, or we have made an error, we will provide appropriate instructions regarding return shipping.

5. Refunds

Once your return has been received and checked, we will process your refund as soon as reasonably possible.

Where you exercise your legal right to cancel an eligible online order, UK rules generally require refunds to be made within 14 days, subject to the applicable requirements surrounding return of the goods. Refunds normally include the cost of standard delivery, although additional charges for an upgraded delivery service may not be refundable.

Refunds will normally be made using the same payment method used for the original purchase, unless another method has been agreed with you.

6. Non-Returnable Products

Returns may not be accepted for products that:

  • Have been opened or unsealed where the product is no longer suitable for return for health or hygiene reasons

  • Have been used or consumed

  • Have been damaged after delivery through improper handling

  • Are otherwise excluded from cancellation under applicable UK consumer law

Nothing in this section limits your statutory rights regarding products that are faulty, not as described, or otherwise fail to meet legal requirements.

7. Missing or Incorrect Orders

If your parcel is missing an item or you receive a product you did not order, please contact us promptly with your order number. We’ll investigate the issue and arrange an appropriate resolution.

8. Exchanges

We do not routinely offer direct exchanges. Where appropriate, we may arrange a replacement or refund depending on the circumstances of your order.

9. Age-Restricted Products

Our THC-containing products are intended only for customers who meet the applicable minimum legal age requirements. We reserve the right to request age verification and to refuse or cancel an order where required by law or where we cannot satisfactorily verify eligibility.

10. Contact Us

For questions about returns, refunds, damaged orders, or product issues, please contact:

Hi-Snaps
Email: support@hisnaps.co.uk
Website: https://hisnapsboosters.co.uk/

We’re committed to handling every legitimate issue fairly, promptly, and in accordance with applicable consumer law.

Hi-Snaps

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